Where is Lafango located?
Lafango is based in Woodbridge, New Jersey, not far from New York City.
Are you on Facebook, Twitter, etc.?
Here is a list of links to Lafango's pages on various social websites:
- Facebook: https://www.facebook.com/lafango
- LinkedIn: http://www.linkedin.com/company/444608
- Twitter: https://twitter.com/lafango
- Google+: https://plus.google.com/u/0/102126659294126458203/
What are the benefits of having an online EPK and can anyone make one?
Having an EPK allows you to market yourself more easily, since it adds additional depth to your personal or professional presence. You also have a well-designed and organized portfolio to send out to anyone who wants to know more about what you do. Anyone and everyone can make an EPK. This includes individuals, businesses both big and small, musicians/bands, actors, lawyers, doctors, etc. Nobody is excluded from being able to create and share an EPK on Lafango.
I'm currently sending my Electronic Press Kit out to others and was wondering if you offer any recommendations, marketing advice, or assistance in who I should send it out to.
Lafango does not offer any assistance or help with marketing, as we are simply help you create and share the EPK.
Is this a scam?Nope, we're the real deal.
How do I create an account?
You can register for a Lafango account through the Registration page.
How do I sign in?
You can sign in to your Lafango account through the Login page.
How do I change my email address?
If your email address has changed, you can easily implement this change on Lafango. Go to your Account Settings through the main menu on the Dashboard and change your email under "Email Settings," on the bottom center.
I forgot my password. How can I access my account?
To reset a lost or forgotten password, go to our Password Reset page and enter the email address associated with your account. You will be emailed instructions enabling you to reset your password.
How do I change my password?
How do I upload/change my profile photo?
During account creation, you are first presented with the option to upload a profile photo to be displayed on the upper-left-hand side of your EPK. However, after account creation, you always have the option to change or upload a new profile photo by clicking "Edit Settings" from the Builder and going to "Image Settings."
How do I create an EPK?
How do I edit my EPK?
After logging-in, go to the "My Press Kits" section of your
, then mouse over the EPK you want to edit and click the "Edit This Press Kit" icon. This will bring you to our EPK Builder, which will enable you to make changes.
Can I import from LinkedIn/Facebook?
If you don't want to create an EPK from scratch, you can import data from either your LinkedIn or Facebook profile using the Importer found at the beginning of the Builder.
Are all sections of the EPK mandatory?
Not all sections of the EPK are required to fill out. You can customize your EPK with as little or as much information as you choose, though there are a select few fields that require information. People sometimes tend to look more favorably upon fully completed EPKs, so you are encouraged to complete as much as you are able to.
Can I move sections around on my EPK?
You can easily move and rearrange sections around on your EPK, if you wish. Simply go into your Settings from the Builder and click "Rearrange Sections." From there, you can drag and drop entire sections the way you please.
Can you help me write my EPK?
Lafango's EPK Builder will guide you step-by-step with tips, advice, and cautions as you perfect your EPK.
How do I know if my EPK is being viewed?
You can view our advanced analytics which provide you with easy-to-track statistics to show you how many people have looked at your EPK during a specific time period, as well as where they came from. You can view this by going to the "My Press Kits" section of your Dashboard and then clicking "Edit" after mousing over your EPK.
Is there a limit to how many EPKs I can create?
There is no limit to how many EPKs you can make on Lafango. You can create as many EPKs as you want. This comes in handy especially if you are creating new ones for specific audiences.
How do I share my EPK?
You have several options for sharing your resume:
- Directly link to it. Your EPK comes with its own unique URL that can be placed anywhere on the web.
- Use social networking. To the left of your EPK, in Toolbar, you'll find icons to share to sites like Facebook, Twitter, and LinkedIn.
- Export and email. Convert your EPK into a PDF file and email it other people.
What is that weird, pixelated barcode?
That is called a QR code. When your EPK is printed out, people who have a QR reader can scan it to quickly access your EPK online.
Can I export my EPK to different file types?
You can export your EPK to three different file types (DOCX, PDF, and TXT). To the left of your EPK, in Toolbar, you'll find icons to do this.
How do I remove my information from Google?
If your EPK was initially set to public, then the information was likely crawled by Google, causing it to appear in search results. When you delete your EPK or change your settings to private, it can take a few weeks for Google to acknowledge these changes and eliminate that basic information from their search. So although your EPK may no longer be accessible, it will continue to appear in search results until Google removes it. Unfortunately, we are not able to remove this information immediately, as these listings are handled exclusively by Google.
How do I delete my EPK?
You can delete your EPK in the "My Press Kits" section of your Dashboard. Simply mouse over your EPK and click the "Delete EPK" button. You can also go on the EPK itself and delete it from the main menu of the Builder.
Please keep in mind that deleting your EPK will not immediately remove its listing from search engines like Google. Although your EPK will eventually disappear from search results, this process can take a few weeks. Unfortunately, we don't have the ability to remove this information from our end, as these listings are controlled exclusively by Google and other search engines.
What types of multimedia uploads does Lafango support?
Lafango's multimedia uploader supports the following formats:
- Audio: MP3, AAC, WMA
- Video: AVI, MP4, FLV, WMV
- Image: JPEG, JPG, PNG, GIF
- Text: TXT, PDF
How big of a file can I upload?
We pride ourselves on the fact that you can upload just about anything you want. We have no maximum resolution for photos and no limit to the amount of text you can type. However, there is a file size limit of 2GB and a time limit of 15 minutes for audio/video files.
Do I retain the ownership rights to the content that I upload?
By uploading and sharing content on Lafango, you agree to the Creative Commons license. This gives us permission to share your work while you retain ownership.
Why isn't my media loading/playing properly?
While we work hard to ensure top-notch performance, some issues may arise. Media-related issues are usually due to a high number of simultaneous users accessing the site. If you encounter such issues, we suggest trying again later when fewer people are browsing the site. However, if you are having a consistent problem with a particular piece of media, please don't hesitate to report it to our technical staff.
How do I import a video from YouTube/Vimeo?
To import a video from YouTube or Vimeo, click the "Add a YouTube Video" or "Add a Vimeo Video" button in the multimedia section of the Builder, then copy and paste the URL into the provided field. Your video will be instantly available on your EPK.
I did a cover of my favorite song. Can I post it here?
Absolutely! All we ask is that you give credit where credit is due. What is NOT allowed is fraud. Don't cover a song and call it your own.
How much does this cost?
Lafango is not a free service. We are a paid only service that costs $7.95 per month and $71.55 annually. However, you can try Lafango free for 14 days.
What payment methods do you accept?
Lafango accepts payments through all major credit cards, as well as PayPal.
How do I renew my paid subscription?
You do not need to renew your paid subscription to Lafango. Your paid membership is set up to automatically renew when you join. You can review your billing history by going to your Dashboard, then to the Billing section located in the main menu.
How do I cancel my paid subscription?
You can cancel at anytime without penalty. Simply access your Account Settings through the main menu of the Dashboard and click "Close My Lafango Account" on the bottom right. You will not be charged anymore.
I'm not satisfied. How do I request a refund?
Please contact us so that we may resolve this issue for you.
Are you hiring?
We don't have any available opportunities at this time. If you would still like to send us your resume, please send it to firstname.lastname@example.org, along with any other employment-related inquiries.
Does Lafango have an API?
At this time, Lafango does not have a public API.
I have a problem. How do I contact you?
To contact us, please visit our Contact Us page and fill out the form to open a support ticket.
Why aren't you responding to my emails?
If you sent us a message but haven't received a response, please check the spam/junk folder of your email program. Sometimes our messages end up in there.
How do I report a bug?
To report a bug, please visit our Contact Us page and fill out the form to open a support ticket. Include as many details as you can, including where the error occurred and any error messages you encountered. This will alert our developers, who will promptly resolve the issue.
I've got a great idea for your site. Who can I share it with?
Excellent! We'd love to hear your idea. Contact us and speak your mind.
Someone is bothering me. Can you do something about it?
If you haven't already done so, tell them to stop. If that doesn't work, you can easily report users for violations or harassment. Simply contact us and we'll take care of it.
Someone is bothering me. Can you do something about it?
What should I do if I find someone underage?
According to our Terms and Conditions, users under the age of 13 are not allowed on Lafango without parental consent. This is a safety and security measure to protect us, and more importantly, our users from scams, ad-bots, online predators, etc. If you suspect that a user is underage and does not have parental consent, or is not a legitimate user, we ask that you let us know about it. Thanks.
What is your phone number?
What happened to my blog?
Blogs are no longer available on Lafango. If you once had a blog with us, you'll find that it has since been converted to a text file.
What happened to the contests?
Lafango is no longer running talent contests.
How can I get a list of contest winners?
If you would like to request a list of contest winners, please contact us. To expidite this request, be sure to specify a contest.